SITOHANG, Tety Octora Paulina; 						PUTRI, Ratu Intan.
 PENGARUH FASILITAS, KEAMANAN, PENANGANAN KOMPLAIN (COMPLAIN HANDLING) TERHADAP KEPERCAYAAN MENGGUNAKAN JASA TRANSPORTASI PT KERETA API  INDONESIA  (PERSERO) MEDAN.
<strong>JURNAL CREATIVE AGUNG</strong>, [S.l.], v. 9, n. 2, p. 196-209, june 2021.
ISSN 2301-6175.
Available at: &lt;<a href="https://jurnal.darmaagung.ac.id/index.php/creativeagung/article/view/1022" target="_new">https://jurnal.darmaagung.ac.id/index.php/creativeagung/article/view/1022</a>&gt;. Date accessed: 22 july 2024.