PANJAITAN, Karolina Febrina Br.
 PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN PELANGGAN PADA GRAND ORRI HOTEL DAN CONVENTION BERASTAGI.
<strong>JURNAL GLOBAL MANAJEMEN</strong>, [S.l.], v. 10, n. 2, p. 289 - 301, dec. 2021.
ISSN 2715-6001.
Available at: &lt;<a href="https://jurnal.darmaagung.ac.id/index.php/global/article/view/2132" target="_new">https://jurnal.darmaagung.ac.id/index.php/global/article/view/2132</a>&gt;. Date accessed: 22 july 2024.
doi: <a href="http://dx.doi.org/10.46930/global.v10i2.2132">http://dx.doi.org/10.46930/global.v10i2.2132</a>.